Exhange/Refund Policy

Ankara Delights proudly supports African craft artisans and independent designers, tailors, and seamstresses from various countries throughout the African Diaspora.

THANK YOU for supporting small and black-owned entrepreneurship!

Exchange Only

Unfortunately, we do not accept returns. However, we apologize if you are not happy with the quality of your order due to a defect or damage and will gladly exchange your product if contacted within 3 days of delivery.

To request an exchange, please email AnkaraDelights@gmail.com with the following information: Full name, phone number, mailing address, order number, item description, and reason for exchange request.

Refunds

For items that may have sold out, you will be contacted and receive a full refund back to the original method of payment.

Online store credit is also available upon request and can be redeemed for up to one year from issue date.

Please Note:

All custom orders or alterations, perishable items, gift cards, bundles, swimwear, ‘final sale’, or otherwise noted products are non-exchangeable and non-refundable.
We reserve the right to also request photographic proof of any production error and/or possible damage. (We pride ourselves on ensuring products are in good condition at time of packaging & are not responsible for damage due to postal service.)
Merchandise eligible for exchange must be returned in the same condition as it was received.
Exchange shipping charges are non-refundable and are full responsibility of the customer. For items over $50, please consider using trackable shipping as we cannot guarantee that we will receive the item.

Your satisfaction is our highest priority. Please feel free to contact us directly with any concerns or questions - AnkaraDelights@gmail.com.

Ankara Delights makes no claims or guarantee – implied or expressed – as to the legitimacy of any product advertised to be intended to treat, cure, or prevent any ailment, sickness, or disease and shall be held harmless for any result.